As part of our work on AI automation, we built an AI customer service agent as a reference project: a workflow in n8n that receives incoming questions, classifies them, suggests replies based on past tickets, and escalates to a human when the AI is uncertain.

The project shows how we combine language models with structured automation rather than trusting AI blindly for everything: the agent suggests, a human confirms the replies that go out to the customer.

The technology we used

  • n8n
  • OpenAI

Service

Built as part of our ai automation

Read more about ai automation →

More work

CMS website for Lahori Masala

A custom CMS solution in Laravel for the restaurant's website.

A self-editable website with no ongoing developer dependency

Currently taking on new projects

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